The activity has a status that hasn’t been defined for that specific type of activity in the state transitions. This can happen, for example, if you change the type of activity but don’t consider the status. The issue can be resolved by making a bulk change to a status that is available for the activity type.

First, check which user group the person belongs to, and then look at the project settings to see which user groups have permissions for the project. Add the user group if necessary. If the project permissions are correct, check the (admin) activity’s organization and review the configuration to see which user groups are allowed for the organization. Add the user group to the organization if needed.

An admin can add a new project to the integration by going to the settings and selecting integrations.

Choose the integration and go to the mapping tab. Select the appropriate mapping table, click the ‘+’ icon to add a new project, select the project, and enter the external system’s project ID in the external value field. Save using the icon and restart the integration.

You can make the change on the Planner or in the activities view. First, select the activities you want to move and open the mass change tool. Set the values for the ‘project’ and ‘parent’ fields. Execute the mass change.

Make sure that the activity is assigned to the integration user. If the activity isn’t transferring, check in the integration mapping if the project, type, and status of the activity are properly mapped to the integration. If these are correct, contact ProjectTOP support.