Project-TOP Solutions Customer Agreement
Effective Date 1.12.2015.
Please read these this agreement carefully. By using Projecttop Products, you acknowledge that you have read, understood and agree to be bound by this agreement. Users who violate this agreement may have their access of Projecttop Products suspended or terminated, at any time.
This Customer Agreement (“Agreement”) is between you and Project-TOP Solutions Oy (2199018-9) (“Projecttop”). “Customer” or “you” means your company. If you are entering into these Terms on behalf of an entity, such as your employer or the company you work for, you represent that you have the legal authority to bind that entity.
Projecttop may change this Agreement from time to time. Please check the Customer Agreement periodically for changes.
- Scope. This Agreement governs Projecttop’s cloud-based software solutions referred to as “Products”.
- Account Registration. You may need to register for an account in order to access Projecttop Products. Any registration information that you provide to us must be accurate, current and complete.
- Users. Each Customer may only have one account but the Product may have multiple Users. Users are individuals who are designated by you and may access and use the Products. User credentials must not be used by multiple persons.
You may increase the number of Users to access the Product. You must pay the applicable fee for the increased number of Users.
You are responsible for compliance with this Agreement by all Users.
- License Rights. Projecttop grants you a limited, non-exclusive, non-transferable, worldwide right to use the Product, solely for your own internal business purposes.
You shall not license, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make the Product available to any third party; reverse engineer the Product in order to build a competitive Product, build a Product using similar ideas, features, functions or graphics or copy any ideas, features, functions or graphics of the Product.
- The Service. Projecttop will provide you with the Product through a browser interface. Supported browsers are solely Internet Explorer, (2 currently newest versions) Google Chrome and Mozilla Firefox. The Service may be subject to limitations, delays, and other problems inherent in the use of the Internet and electronic communications. Projecttop is not responsible for any delays, delivery failures, or other damage resulting from such problems.
- Data. “Data” means any Data, content or other materials that you upload, or otherwise transmit to or through Projecttop Services. Projecttop does not attain ownership in any Data, information or material you submit in the course of using the Service.
Projecttop makes efforts to protect Data, to conduct daily Data backups, and to store backups for five (5) days at a time in an appropriate facility.
Projecttop takes no responsibility for the quality, integrity, legality, appropriateness, and intellectual property ownership or right to use Data, and Projecttop shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store Data. We cannot guarantee that our security procedures will be error-free, that transmissions of your Data will always be secure or that unauthorized third parties will never be able to defeat our security measures or those of our third party service providers.
Projecttop may remove or delete your Data within a reasonable period of time after the termination of your subscription. Projecttop reserves the right to withhold, remove and discard Data, without notice, for any
breach, including, without limitation, Customer’s non-payment. Upon termination for cause, User’s right to access or use Client Data immediately ceases.
- Support. Projecttop will provide reasonable technical support to Customers regarding technical issues with the Product. Technical questions and bug reports may be submitted via email to: firstname.lastname@example.org. In case of bugs we will help with workarounds. Non-critical bugs will be scheduled for fixing according to Projecttop. Critical bugs will be fixed as soon as possible. Support does not include User training or instruction in using the Product. A separate contract will be made of any such services.
- Maintenance. Projecttop reserves one day per week for basic maintenance of the Product. The maintenance will be done on weekends to minimize downtime of the Product when possible. Projecttop reserves the possibility for longer maintenance periods or maintenance during business days. The Customer will be informed of any such events one week in advance. New Product versions are installed during maintenance. They can be are bug fixes, patches, major or minor releases, or any other changes, enhancements, or modifications to the Product that we make commercially available.
- Trial Period. We offer Customers a 30 day trial period to evaluate the Product. During this time the Product may be used according to the Terms of this agreement, free of licence fees and User limits. Trial period starts when login instructions to the email address in the Trial Order have been submitted and ends thirty (30) days after that. The Trial can be cancelled at any time during that period. During the Trial period a Projecttop representative will contact the Orderer to discuss the continuation of the service. The Trial licence can be upgraded into a paid subscription at any time during the Trial period with the written consent of the Orderer. After the Trial period ends, if continuation of service has not been agreed, Projecttop reserves the right to delete the Trial Data at any time.
- Product Delivery. All deliveries under this Agreement will be electronic and deliverables like login instructions will be delivered via email.
- Payment. You agree to pay all fees in accordance with the Order. Payments shall be made in Euros within thirty (30) days from the date of Projecttop’s invoice. All payments are non-refundable, non-cancellable and non-creditable. In making payments, you acknowledge that you are not relying on future availability of any Products beyond the current Subscription Term or any Product upgrades or feature enhancements. If you add Users during your Subscription Term, we will charge you for the increased number of Users in your next billing cycle. You are responsible for paying all User Fees ordered for the entire Term, without regard to whether all Users are active. You agree to update billing and account information immediately in case of changes. That information includes your legal company name, street address, e-mail address, any relevant billing information and the name and telephone number of the billing contact. If the contact information is false or fraudulent, Projecttop reserves the right to terminate your access to the service. If you believe that the licence fees are incorrect, You must contact Projecttop in writing within thirty (30) days of the date of the charge in question, to be eligible to receive an adjustment or credit.
- Non-payment Projecttop reserves the right to suspend or terminate this Agreement and Customer’s access to Projecttop service if Customer becomes delinquent. Invoices and accounts that are delinquent are subject to interest of 15 % per year on any delinquent balance, plus all expenses of collection.
- Taxes. Projecttop’s Use Fee and Charges are exclusive of all taxes, levies, or duties imposed by taxing authorities, and User shall be responsible for payment of all such taxes, levies, or duties.
- Intellectual Property Ownership. Projecttop shall own all rights, title and interest, including all related Intellectual Property Rights, in and to the technology, the content, and the service, and any suggestions, ideas, requests, feedback, recommendations or other information provided by you or any other party relating to the Product. The Projecttop name, logo, and the Product names associated with the Projecttop belong to Projecttop, and no right or license is granted to use them. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Product or the Intellectual Property Rights owned by
Projecttop. Users acknowledge that, except as specifically provided under this Agreement, no other right, title, or interest in these items is granted.
- Term and Termination. This Agreement is in effect for as long as you have a valid Subscription Term (the “Term”), unless sooner terminated as permitted in this Agreement. The Subscription Term is three (3) calendar months beginning from the first day of the month of the Order and will automatically renew until terminated. Either party may terminate this Agreement, effective only upon the expiration of the then current Term, by notifying the other party in writing at least thirty (30) days prior to the date of the end of the current Term. Either party may terminate this Agreement before the expiration of the Term if the other party materially breaches any of the terms of this Agreement and does not cure the breach within thirty (30) days after written notice.
Representations, Warranty and Disclaimer.
- Due Authority. Each party represents and warrants that it has the legal power and authority to enter into this Agreement, and that, if you are an entity, this Agreement and each Order is entered into by an employee or agent of such party with all necessary authority to bind such party to the terms and conditions of this Agreement.
- Warranty disclaimer. All products are provided “as is,” and projecttop disclaims any and all warranties and representations of any kind, including any warranty of non-infringement, title, fitness for a particular purpose, functionality, or merchantability, whether express, implied, or statutory. You may have other statutory rights, but the duration of statutorily required warranties, if any, shall be limited to the shortest period permitted by law. Projecttop shall not be liable for delays, interruptions, service failures and other problems inherent in use of the internet and electronic communications or other systems outside the reasonable control of projecttop. To the maximum extent permitted by law, neither projecttop nor any of its third party suppliers makes any representation, warranty or guarantee as to the reliability, timeliness, quality, suitability, truth, availability, accuracy or completeness of any products or any content therein or generated therewith, or that: (a) the use of any products will be secure, timely, uninterrupted or error-free; (b) the products will operate in combination with any other hardware, software, system, or data; (c) the products (or any products, services, information, or other material purchased or obtained by you through the products) will meet your requirements or expectations); (d) any stored data will be accurate or reliable or that any stored data will not be lost or corrupted; (e) errors or defects will be corrected; or (f) the products (or any server(s) that make a hosted service available) are free of viruses or other harmful components.
- Limitation of liability. Neither party (nor its suppliers) shall be liable for any loss of use, lost or inaccurate data, failure of security mechanisms, interruption of business, costs of delay or any indirect, special, incidental, reliance or consequential damages of any kind (including lost profits), regardless of the form of action, whether in contract, tort (including negligence), strict liability or otherwise, even if informed of the possibility of such damages in advance. Neither party’s aggregate liability to the other shall exceed the amount actually paid by you to us for products and support and maintenance in the 6 months immediately preceding the claim. To the maximum extent permitted by law, no suppliers of any third party components included in the products will be liable to you for any damages whatsoever.
- Mutual Indemnification. You and every User shall indemnify and hold Projecttop, its licensors and their parent organizations, subsidiaries, affiliates, officers, directors, employees, attorneys and agents harmless from and against any and all claims, causes of action, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (i) an allegation that use of the Data infringes the rights of, or has caused harm to, a third party; (ii) violation by User of User’s representations and warranties; or (iii) the breach by User or any User(s) under User’s User Right pursuant to this Agreement, provided in any such case, that Projecttop (a) gives written notice of the claim promptly to User; (b) gives User sole control of the defence and settlement of the claim (except User may not settle any claim, without
Projecttop’s consent, unless User unconditionally releases Projecttop of all liability and such settlement does not affect Projecttop’s business or Service,); (c) provides to User all available information and assistance; and (d) has not compromised or settled such claim.
Projecttop shall indemnify and hold User and User’s authorized Users, parent organizations, subsidiaries, affiliates, officers, directors, employees, attorneys and agents harmless from and against any and all claims, causes of action, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (i) an allegation that the Service directly infringes a copyright, a patent issued as of the Effective Date, or a trademark of a third party; (ii) a violation by Projecttop of its representations or warranties; or (iii) breach of this Agreement by Projecttop; provided in any such case, that User (a) promptly gives written notice of the claim to Projecttop; (b) gives Projecttop sole control of the defence and settlement of the claim (except Projecttop may not settle any claim, without User’s consent, unless it unconditionally releases User of all liability); (c) provides to Projecttop all available information and assistance; and (d) has not compromised or settled such claim.
Projecttop shall have no indemnification obligation, and User shall indemnify Projecttop pursuant to this Agreement, for claims arising from any infringement alleged to be caused by the combination of the Service with any of User’s Products, service, and hardware or business process.
- Third Party Vendor Products. Projecttop or third parties may from time to time make available to you (e.g., through the Projecttop Marketplace) third-party Products or services, including but not limited to add-ons and plugins as well as implementation, customization, training, and other consulting services. If you procure any of these third party Products or services, you do so under a separate agreement (and exchange of Data) solely between you and the third party vendor. Projecttop does not warrant or support non-Projecttop Products or services, whether or not they are designated by Projecttop as “verified” or otherwise, and disclaims all liability for such Products or services. If you install or enable any third party Products or services for use with Projecttop Products, you acknowledge that Projecttop may allow the vendors of those Products and services to access your Data as required for the interoperation and support of such add-ons with the Projecttop Products. Projecttop shall not be responsible for any disclosure, modification or deletion of your Data resulting from any such access by third party add-on vendors.
- Publicity Rights. We may identify you as a Projecttop customer in our promotional materials. You may request that we stop doing so by submitting an email to email@example.com at any time. Please note that it may take us up to 30 days to process your request.
- General Terms Projecttop reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service at any time, effective upon posting of an updated version of this Agreement on the Service. User is responsible for regularly reviewing this Agreement. Continued use of the Service after any such changes shall constitute User’s consent to such changes. This Agreement shall be governed by laws of Finland. Any dispute, which may arise between the parties concerning this Agreement, shall be determined by Vantaan käräjäoikeus (City Court of Vantaa) This Agreement may not be assigned by User without the prior written approval of Projecttop but may be assigned without User’s consent by Projecttop to (i) a parent or subsidiary, (ii) an acquirer of assets, or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. Neither party shall be liable to the other for any delay or failure to perform any obligation under this Agreement (except for a failure to pay fees) if the delay or failure is due to unforeseen events which are beyond the reasonable control of such party, such as a strike, blockade, war, act of terrorism, riot, natural disaster, failure or diminishment of power or telecommunications or Data networks or services, or refusal of a license by a government agency.
- What information does Projecttop collect?
Name and email address, permissions and consents to send emails.
- From which sources is my information collected?
Personal data is mainly collected at the point of subscription or registration, or later during the customer relationship.
- For which purposes is my data collected?
Delivery of our products, services and demos and targeted digital advertising.
- How is my data stored and combined?
In our secure database located in the EU.
- For how long will my data be stored?
We store user information only for as long as is necessary in order to fulfil the purposes set out in Section 3 above.
- Who can handle my personal data?
Projecttop employees who have the access rights to handle personal information.
- Will my data be transferred to third parties?
- How is my personal data protected?
We use technical and organisational measures to protect personal data against unauthorised access, transfer, deletion or other handling that may compromise information security.
- Are cookies used on Projecttop’s web sites?
- Do third parties collect information about my visits to Projecttop websites?
Yes, we use third party web traffic analysers for anonymous statistics.
- Does Projecttop use data about the location of my device?
- How can I influence my privacy?
Users have the right to prevent their information from being used for direct sales or marketing purposes, and for electronic direct marketing purposes. Users can opt-out directly from the e-mail. User accounts will be deleted upon request.
- Is this privacy statement subject to changes?
- How can I contact you?
Our primary contact is: firstname.lastname@example.org.
IT2018 YSE – GENERAL TERMS AND CONDITIONS
1 SCOPE OF APPLICATION
1.1 These general terms and conditions shall apply to the sale and licensing of information technology
products and to the supply of information technology services.
2.1 Deliverables mean the products and services that constitute the object of the agreement.
2.2 Open Source Software means any software or software component which (a) is licensed subject to
the open source licence terms and conditions listed at www.opensource.org/licenses; (b) fulfil the
open source definition set out at www.opensource.org/docs/osd; or (c) is otherwise licensed subject
to licence terms and conditions conforming to the criteria set out at www.opensource.org/
2.3 Product means the hardware, equipment, software, data system or other similar product that constitutes
the object of the agreement and any instructions or other documentation related thereto.
2.4 Service means the installation, maintenance, support, consultancy, training, software service or
other service that constitutes the object of the agreement.
2.5 Standard software means software or software component marketed or licensed to several customers
and the instructions or other documentation and potential media related to the standard
software in question.
3 DELIVERABLES AND TERMS AND CONDITIONS APPLICABLE THERETO
3.1 The parties shall define deliverables in writing.
3.2 The parties shall agree in writing as to whether the product includes open source software or
3.3 In case of discrepancy between these general terms and conditions and possible IT2018 special
terms and conditions and the terms and conditions of the open source software that are part of the
agreement, the terms and conditions of the open source software in question shall take precedence.
3.4 In case of discrepancy between these general terms and conditions and possible IT2018 special
terms and conditions and the terms and conditions of the standard software that are part of the
agreement, the terms and conditions of the standard software in question shall take precedence.
4.1 The parties shall agree the prices, pricing principles and the adjustment of the prices for the deliverables
in writing. To the extent the parties have not agreed otherwise in writing regarding the
prices, pricing principles and the adjustment of the prices for the deliverables, the terms set out in
sections 4.2 – 4.9 shall apply.
4.2 The currency to be used for prices and invoicing is the Euro.
4.3 If a price for a product or a service has not been agreed in the agreement or otherwise, the price
in the supplier’s price list effective on the date of order shall apply to the product or service in question.
4.4 If the price of a product or service is wholly or partly tied to specific price adjustment criteria, the
price shall be adjusted in proportion to the change if the change is at least 2 percent. With respect
to the specific price adjustment criteria the base value or quotation at the date of the signature of
the agreement shall apply. With respect to prices tied to a currency exchange rate, these shall be
determined using the mid-rate quoted by the European Central Bank at the date of delivery; save
for products or services invoiced periodically, the price of which shall be determined using the
mid-rate quoted by the European Central Bank at the date of invoicing.
4.5 The supplier shall be entitled to adjust the recurring charge of a product or service by notifying the
customer of the change and of the reason of the change in writing at least 90 days before the effective
date of the change. Where a price change occurs the customer shall be entitled to terminate
the agreement for the product or service in question on the effective date of the price change by
notifying the supplier thereof in writing at least 30 days before the effective date of the change. In
that case the customer shall also be entitled to terminate the agreement simultaneously with respect
to other products and services which, due to the above-mentioned termination, can no longer be
essentially used for the benefit of the customer. The change shall not affect the charges for invoicing
periods which have commenced before the effective date of the change.
4.6 The prices shall include all public charges determined by the authorities and effective on the date
of signature of the agreement, with the exception of value added tax. Value added tax shall be
added to the prices in accordance with the then current regulations. If the amount of public charges
determined by the authorities or their collection basis change due to changes in the regulations or
taxation practice, the prices shall be revised correspondingly.
4.7 The supplier shall be entitled to charge for customary and reasonable travel and accommodation
costs as well as per diem allowances separately. The supplier shall also be entitled to charge, separately,
fifty percent of the agreed hourly charge for time taken by a journey necessitated by the
service and exceeding 60 kilometres back and forth. If the journey back and forth total not more
than 60 kilometres, the travel time shall not be charged for. Other travel arrangements shall be
4.8 Pursuant to the agreed pricing principles, the supplier shall be entitled to charge, separately, for
work that does not fall within the scope of deliverables but is ordered by the customer in writing.
In addition, the supplier shall be entitled to charge extra fees in respect of such work pursuant to
the agreed pricing principles if the customer makes a written order for work to be conducted outside
the supplier’s normal working hours.
4.9 Pursuant to the agreed pricing principles, the supplier shall be entitled to charge, separately, for
additional costs incurred as a result of the provision of incorrect information by the customer or
other similar reason for which the customer is responsible.
5 PAYMENT TERMS
5.1 The parties shall agree the payment instalments and payment terms in writing. To the extent the
parties have not agreed otherwise in writing regarding the payment instalments and payment terms,
the terms set out in sections 5.2 – 5.4 shall apply.
5.2 The supplier shall invoice for the products upon delivery and for the services following their performance.
However, the supplier shall be entitled to invoice for recurring charges and other periodically
invoiced charges in advance in accordance with intervals agreed in writing or, if the
intervals have not been agreed in writing, monthly in advance. However, if the parties have agreed
on acceptance procedure of the delivery or part of the delivery, the supplier shall invoice for timebased
charges monthly in arrears and for other charges based on delivery following acceptance
of such delivery or part of the delivery.
5.3 The payment term is 14 days net from the date of delivery or date of invoice, whichever is later.
5.4 Interest on delayed payments accrues in accordance with the Interest Act.
6.1 Unless otherwise agreed in writing, either party shall have the right to subcontract its obligations
under the agreement. Upon request by the other party, such party shall provide necessary information
regarding its subcontractors that execute tasks related to the deliverables.
6.2 Each party shall ensure that its subcontractors comply with the requirements set out for the party.
Each party shall be liable for the performance of its subcontractors as for its own performance.
6.3 Each party shall contribute to the cooperation between its subcontractors and the subcontractors
of the other party where necessary for the tasks related to the deliverables.
7.1 Each party shall keep in confidence all material and information received from the other party and
marked as confidential or which should be understood to be confidential, and may not use such
material or information for any purposes other than those set out in the agreement. The confidentiality
obligation shall, however, not apply to material or information, (a) which is generally available
or otherwise public; (b) which the receiving party has received from a third party without any
obligation of confidentiality; (c) which was in the possession of the receiving party prior to receipt
of the same from the other party without any obligation of confidentiality related thereto; (d) which
the receiving party has independently developed without using material or information received
from the other party; or (e) which the receiving party is required to provide due to law or regulation
by the authorities.
7.2 Each party shall promptly upon termination of the agreement or when the party no longer needs
the material or information in question for the purpose set out in the agreement cease using confidential
material and information received from the other party and upon request return or destroy
the material including all copies thereof in a reliable manner. Each party shall, however, be entitled
to retain such material as is required by law or regulation by the authorities.
7.3 Each party shall be entitled to use the professional skills and experience acquired in connection
with the delivery.
7.4 The rights and responsibilities under this section 7 shall survive the termination, expiration or cancellation
of the agreement. Unless otherwise agreed in writing, these rights and obligations shall
expire after 5 years from the termination, expiration or cancellation of the agreement. The termination,
expiration or cancellation of the agreement shall, however, not affect the rights and obligations
related to this section 7, if applicable laws require a longer confidentiality obligation than
the confidentiality period set out in this section 7.4.
8 DATA SECURITY AND BACKUP
8.1 Each party and its subcontractors shall comply with the measures agreed by the parties in writing
and the legal requirements set out in applicable laws related to data security and backup requirements.
To the extent the parties have not agreed otherwise in writing regarding data security and
backup requirements, the terms set out in sections 8.2 – 8.4 shall apply.
8.2 Each party shall ensure that the part of the deliverables and the party’s own environments, such as
equipment, communications network, service production facilities and business premises, within
that party’s responsibility under the agreement, are protected against data security threats in accordance
with the adequate data security procedures used by the party, and shall ensure that
measures relating to data security and backup are complied with. Neither party is responsible for
the data security of the general communications network or any disturbance in the general communications
8.3 A party shall notify the other party without undue delay of any significant data security risks and
data security breaches, actual or suspected, detected by such party that pose a threat to the product
or its use. A party shall, for its part, take immediate action in order to eliminate or reduce the effect
of any data security breach. A party shall be responsible for contributing in the investigation of
data security breaches.
8.4 Each party shall be responsible for making back-up copies of its data and data files and for verifying
the functionality of such back-up copies.
9 PROCESSING OF PERSONAL DATA
9.1 If the supplier processes personal data on behalf of the customer, IT2018 EHK special terms and
conditions for processing of personal data shall apply, unless otherwise agreed in writing.
10 FORCE MAJEURE
10.1 Neither party shall be liable for delay and damage caused by an impediment beyond the party’s
control and which the party could not have reasonably taken into account at the time of conclusion
of the agreement and whose consequences the party could not reasonably have avoided or overcome.
Such force majeure events shall include, if not proven otherwise, inter alia, war or insurrection,
earthquake, flood or other similar natural catastrophe, interruptions in general traffic, data
communication or supply of electricity, import or export embargo, strike, lockout, boycott or other
similar industrial action. A strike, lockout, boycott and other similar industrial action shall also be
considered, if not proven otherwise, a force majeure event when the party concerned is the target
or a party to such an action.
10.2 A force majeure event suffered by a subcontractor of a party shall also be considered a force majeure
event in relation to the party if the work to be performed under subcontracting cannot be
done or acquired from another source without incurring unreasonable costs or significant loss of
10.3 Each party shall without delay inform the other party in writing of a force majeure event and the
termination of the force majeure event.
11 INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS
11.1 The supplier warrants that the deliverables do not infringe third party intellectual property rights in
the agreed country of delivery or use. Unless otherwise agreed in writing, the agreed country of
delivery and use shall be Finland.
11.2 The supplier shall at its own expense indemnify the customer against claims presented against the
customer that a deliverable infringes third party intellectual property rights in the agreed country
of delivery or use provided that the customer promptly notifies the supplier in writing of such presented
claims and permits the supplier to defend or settle the claims on behalf to the customer and
gives to the supplier, at the request of the supplier and at the supplier’s expense, all necessary information
and assistance available and the necessary authorisations. The supplier shall pay all
damages awarded in a trial or agreed to be paid to a third party if the customer has acted in accordance
with the foregoing.
11.3 If in the reasonable opinion of the supplier a deliverable infringes third party intellectual property
rights in the agreed country of delivery or use or if such infringement has been confirmed in a trial,
the supplier shall and may at its own expense and discretion either (a) obtain the right to continue
use of the deliverable for the customer; (b) replace the deliverable with a product or service that
complies with the agreement and corresponds to the deliverables; or (c) modify the deliverable in
order to eliminate the infringement in such a manner that the modified deliverable complies with
the agreement. If none of the above-mentioned alternatives is available to the supplier on reasonable
terms, the customer shall, at the request of the supplier, stop using the deliverable and return
it, and the supplier shall refund the price paid by the customer for the deliverable less the proportion
of the price corresponding to the actual time of use.
11.4 The supplier shall, however, not be liable if the claim (a) is asserted by a company, which exercises
control over the customer or which is controlled by the customer within the definition of control laid
down in the Accounting Act; (b) results from alteration of the deliverable by the customer or from
compliance with the customer’s written instructions; (c) results from use of the deliverable in combination
with any product or service not supplied or approved by the supplier; or (d) could have
been avoided by the use of a released product or service that complies with the agreement and
corresponds with the deliverables and which product or service is offered for use to the customer
by the supplier without separate charge.
11.5 The supplier’s liability for infringement of intellectual property rights in the deliverables shall be
limited to this section 11.
12 DELAY AND CANCELLATION OF AGREEMENT
12.1 If a party finds that a delay will or is likely to occur, such party shall without delay inform the other
party in writing of the delay and of the effects of the delay on the delivery time schedule.
12.2 If it becomes evident that fulfilment of the agreement will be delayed for more than 60 days due
to a force majeure event, the party not subject to the force majeure event shall be entitled to cancel
the agreement wholly or in part without either party having the right to claim damages.
12.3 If the delivery is delayed due to a reason attributable to a party and does not take place within a
reasonable extension of time, such extension of time to be at least 30 days, set by the non-breaching
party in writing, the non-breaching party shall be entitled to cancel the agreement with respect
to the products and services whose delivery is delayed, provided that the delay is of a substantial
importance to the non-breaching party and the delayed party knew or should have known this.
12.4 A party shall also be entitled to cancel the agreement wholly or in part if the other party is otherwise
materially in breach of the terms of the agreement and the breach is of substantial importance to
the non-breaching party. If the breach is capable of being remedied, the agreement may be cancelled
only if the party in breach has not rectified its breach within a reasonable period of time set
by the other party in writing, such period to be at least 30 days.
12.5 The supplier shall also be entitled to cancel the agreement wholly or in part if the customer has not
paid a due and correct payment within 30 days of a written overdue payment reminder and the
customer has not provided the supplier with an acceptable guarantee for the payment of the
charges under the agreement.
12.6 A party shall be entitled to cancel the agreement wholly or in part prior to the date of its fulfilment
if it becomes evident that the other party will commit a breach of the agreement justifying its cancellation.
Such cancellation of the agreement shall, however, be invalid, if the other party either
provides an acceptable guarantee for the fulfilment of the agreement or presents other reliable
clarification of the fulfilment of the agreement promptly following receipt of the notice of cancellation.
12.7 If the customer cancels the agreement with respect to a product or service, the customer shall also
have the right to cancel at the same time the agreements between the parties with respect to other
products and services which relate to the same delivery entity and which due to the above-mentioned
cancellation can no longer be used essentially for the benefit of the customer.
12.8 In order for the cancellation to be valid, the party cancelling the agreement must inform the other
party thereof in writing.
12.9 If a party shall be entitled to cancel the agreement, the party shall also have the right suspend its
performance by giving written notice to the other party. The right of the party to suspend its performance
ends, if the other party either provides an acceptable guarantee for the fulfilment of the
agreement or presents other reliable clarification of the fulfilment of the agreement promptly following
receipt of the notice of suspension.
13 LIABILITY FOR DAMAGES AND LIMITATION OF LIABILITY
13.1 The parties shall agree liability for damages and limitation of such liability in writing. To the extent
the parties have not agreed otherwise in writing regarding liability for damages and limitation of
liability, the terms set out in sections 13.2 – 13.5 shall apply.
13.2 The maximum liability for damages of a party towards the other party based on the agreement
shall not, excluding possible liquidated damages payable due to delay, service credits or other
similar contractual penalties or credits, exceed in aggregate 20 percent of the total price for the
deliverables excluding value added tax. However, where solely a fixed term product or service
provided against a recurring charge or solely a product or service agreed until further notice and
provided against a recurring charge is concerned, the maximum liability for damages shall not,
excluding possible liquidated damages payable due to delay, service credits or other similar contractual
penalties or credits, exceed in aggregate the calculatory monthly price for the product or
service at the point of breach of contract, excluding value added tax, multiplied by 6. If the breaching
party has an obligation to pay liquidated damages payable due to delay, service credits or
other similar contractual penalties or credits, the breaching party is also liable to pay damages
only for the part of the loss exceeding the liquidated damages payable due to delay, service credits
or other similar contractual penalties or credits.
13.3 Neither party shall be liable for any indirect or consequential damage. Indirect or consequential
damage shall mean, inter alia, loss of profits or damage caused due to decrease or interruption
in turnover or production.
13.4 Neither party shall be liable for the destruction, loss or alteration of the other party’s data or data
files, nor for any damages and expenses incurred as a result, including expenses involved in the
reconstitution of data files. This section 13.4 shall not apply, if a party’s obligations under the
agreement comprise taking back-up copies of the other party’s data or data files or managing the
other party’s data security and that party has not fulfilled this duty.
13.5 The limitations of liability shall not apply to liability under sections 7 and 11 or damages caused
by (a) the transfer, copying or use of deliverables contrary to law or the terms and conditions of
the agreement; (b) breach of section 15.1; or (c) wilful conduct or gross negligence.
14 APPLICABLE LAW AND SETTLEMENT OF DISPUTES
14.1 The agreement shall be governed by the laws of Finland.
14.2 Any dispute, controversy or claim arising out of or relating to the agreement, or the breach, termination
or validity thereof shall be finally settled by arbitration in accordance with the Arbitration
Rules of the Finland Chamber of Commerce. A dispute shall be resolved by a sole arbitrator.
Notwithstanding the preceding sentences, claims for non-payment of monetary charges may be
resolved in the district court of the respondent’s place of domicile if the respondent does not contest
its payment obligation.
14.3 If the parties so agree in writing, any dispute, controversy or claim arising out of the agreement
shall be resolved in the district court.
15 EXPORT RESTRICTIONS
15.1 The customer agrees to comply with the laws and regulations laid down by the authorities of Finland
and with such laws and regulations laid down by the authorities of the country of origin of the
product as are notified to the customer by the supplier and are applicable to the export of products
and technical information from Finland. The customer also agrees not to provide any products or
technical information to a third party if doing so would violate the laws or regulations laid down
by the authorities of Finland or such laws or regulations laid down by the authorities of the country
of origin of the product as are notified to the customer by the supplier.
16 ASSIGNMENT AND AMENDMENTS OF THE AGREEMENT
16.1 Neither party may assign the agreement, either wholly or in part, without the written consent of
the other party. Such consent shall not be unreasonably withheld if the assignee undertakes in
writing to comply with the terms and conditions of the agreement and the assignment is to a company
belonging, according the Accounting Act, to the same group of companies as the party, or
is made in connection with the transfer of business operations.
16.2 The supplier shall, however, be entitled to assign its receivables under this agreement to a third
party by notifying the customer of the assignment in writing.
16.3 All changes and amendments to the agreement shall be agreed in writing in order to be valid.
© 2018 Finland Chamber of Commerce, Finnish Software Entrepreneurs Association,
Finnish Association of Purchasing and Logistics LOGY, Technology Industries of Finland ISBN 978-952-238-224-5
and Finnish Information Processing Association, TIVIA www.it-ehdot.fi
IT2018 EHK – SPECIAL TERMS AND CONDITIONS FOR THE PROCESSING
OF PERSONAL DATA
1 SCOPE OF APPLICATION
1.1 These special terms and conditions shall apply when the supplier processes personal data on behalf
of the customer under the agreement the parties have concluded. In this case, the customer acts as the
controller and the supplier acts as the processor of personal data.
1.2 In addition to these special terms and conditions, the IT2018 YSE general terms and conditions shall
apply. In case of discrepancy between these special terms and conditions and the IT2018 YSE
general terms and conditions, these special terms and conditions shall take precedence.
2.1 Personal data means any information relating to an identified or identifiable natural person or to any
other personal data referred to in data protection legislation.
2.2 Processor means a natural or legal person, public authority, agency or other body which processes
personal data on behalf of the controller.
2.3 Processing means any operation or set of operations that the supplier performs on behalf of the customer
under the agreement the parties have concluded and that is performed on personal data or sets
of personal data, whether or not by automated means, or to any other processing of personal data
referred to in data protection legislation.
2.4 Controller means a natural or legal person, public authority, agency or other body which, alone or
jointly with others, determines the purposes and means of the processing of personal data, or to any
other controller referred to in data protection legislation.
2.5 Data protection legislation means the General Data Protection Regulation (679/2016) of the European
Union, any other applicable data protection provisions, and any regulations and instructions
issued by the data protection authorities.
3 GENERAL RIGHTS AND RESPONSIBILITIES IN THE PROCESSING OF PERSONAL DATA
3.1 The more detailed contents of the personal data processing, including:
(a) the nature and purpose of the processing;
(b) the type of personal data and categories of data subjects;
(c) the applicable data protection measures;
(d) the customer’s rights and responsibilities as a controller in greater detail than set out in these special
terms and conditions; and
(e) the object and duration of the personal data processing under the agreement
shall be described in greater detail in the agreement between the parties and appendices to it or in
the customer’s other instructions binding on the supplier.
3.2 The customer has the right to give binding written instructions to the supplier on the processing of personal
data. The supplier and the supplier’s personnel shall process personal data in compliance with
the applicable data protection legislation, the agreement between the parties, and the written instructions
the customer has given to the supplier. The supplier shall notify the customer without delay if the
supplier considers that the customer’s instructions infringe the data protection legislation.
3.3 As the controller, the customer shall take the necessary measures to ensure that, as regards the customer,
the processing of personal data to be transferred to the supplier complies with the data protection
3.4 At the customer’s request, the supplier shall without delay provide the customer with all information the customer may need for fulfilling the rights of the data subjects, including any access rights, or for complying with the requirements or instructions of the data protection authorities. The supplier shall, without delay, inform the customer of all requirements and inquiries made by the data subjects, the Data Protection Ombudsman or other authorities. The supplier has the right to invoice the customer for these tasks in accordance with the agreement the parties have concluded or, if no price has been agreed, in accordance with the supplier’s general price-list.
4.1 The customer or an auditor mandated by the customer has the right to audit whether the supplier meets its obligations related to the processing of personal data in order to assess the compliance of the supplier and its subcontractors with the obligations set by these special terms and conditions and other obligations set by the agreement for the processing of personal data.
4.2 The supplier assures the rights that the customer has under the data protection legislation to audit the supplier’s subcontractors.
4.3 Any audits conducted by the customer shall not limit the obligations and responsibilities of the supplier or its subcontractors under these special terms and conditions or the agreement.
4.4 Each party to the agreement is liable for its part for the audit costs.
5 DATA SECURITY
5.1 The supplier shall take any appropriate technical and organisational measures to combat and prevent unauthorised and unlawful processing of personal data and to prevent unintentional loss, change, destruction of or damage to personal data.
5.2 The supplier shall ensure that the persons who process personal data have signed a confidentiality agreement or are under an appropriate statutory obligation of confidentiality, and that they process personal data only in connection with their duties for the agreed purpose.
5.3 The supplier shall notify the customer in writing without undue delay of all data security violations targeted at personal data and of any other incidents that have jeopardised the data security of personal data processed on behalf of the customer, or when the supplier has reason to believe that the data security may have been jeopardised. At the customer’s request, the supplier shall provide the customer with all relevant information related to a data security violation. The supplier shall also inform the customer of the measures taken because of the data security violation. Unless otherwise provided by mandatory legislation obliging the supplier, the notification the supplier provides to the customer on a data security violation shall include at least the following:
(a) a description of the nature of the violation,
(b) itemisation of the data at which the violation was targeted,
(c) if the target of the violation includes personal data, a description of the categories of data subjects in question and the total number of the persons affected,
(d) a description of the remedial actions that the supplier has taken or is going to take in order to prevent data security violations in the future,
(e) a description of the consequences of the data security violation, and
(f) a description of the actions the supplier has taken to minimise the adverse effects of the data protection breach.
5.4 The supplier shall document all violations of data security, comprising the facts relating to the violation,
its effects and the remedial action taken.
6 LOCATION OF PERSONAL DATA
6.1 The supplier shall be entitled to transfer personal data freely within the European Union or the European
Economic Area in order to provide the service. Unless otherwise agreed in writing, the supplier
is also entitled to transfer personal data outside the European Union or the European Economic Area
in compliance with the data protection legislation. The customer is entitled to receive information from
the supplier at any time on location where personal data is processed.
6.2 If personal data is processed outside the European Union or the European Economic Area, each party
to the agreement shall ensure for its part that the processing of personal data complies with the data
7 USE OF THIRD PARTIES IN DATA PROCESSING
7.1 Unless otherwise agreed in writing, the supplier is entitled to use another data processor as its subcontractor
in the processing of personal data. At the customer’s written request, the supplier shall inform
the customer in writing of the subcontractors it uses.
7.2 When the supplier uses a subcontractor in the processing of personal data, the following terms and
conditions are applicable:
(a) the assignment is governed by a written agreement; and
(b) the written agreement obliges the subcontractor to fulfil the same responsibilities and commitments that
are applicable to the supplier under this agreement and the data protection legislation,
and provides the customer with the same rights towards the subcontractor as the customer has
towards the supplier.
7.3 Before changing any subcontractors participating in the processing of personal data or hiring new
subcontractors, the supplier shall notify the customer of this in writing without undue delay. If the customer
does not approve the change of subcontractors or the use of new subcontractors, the supplier
has the right to terminate the agreement by giving 30 days’ notice.
7.4 The supplier is responsible for its subcontractors’ operations and defaults in relation to the customer.
8 DELETING AND RETURNING PERSONAL DATA
8.1 During the period of validity of the agreement, the supplier shall not delete any personal data processed
on behalf of the customer unless the customer so specifically requests.
8.2 Upon expiry of the agreement, the supplier shall, according to the customer’s choice, either delete all
personal data processed on the behalf of the customer or return it to the customer and delete all copies
of it, unless the legislation requires the supplier to retain it. If the customer does not request the supplier
to delete or return the personal data processed on the behalf of the customer, the supplier shall retain
the personal data processed on the behalf of the customer for six (6) months after the expiry of the
agreement, after which the supplier shall delete all copies of it, unless the legislation requires the
supplier to retain it.
9 LIABILITY FOR DAMAGE AND LIMITATION OF LIABILITY
Unless the parties to the agreement have otherwise agreed in writing, these special terms and conditions
are otherwise subject to Section 13 of the IT2018 YSE general terms and conditions, but a
party’s maximum liability for damage as referred to in Section 13.2 shall be double the amount
indicated in Section 13.2.
© 2018 Finland Chamber of Commerce, Finnish Software Entrepreneurs Association,
Finnish Association of Purchasing and Logistics LOGY, Technology Industries of Finland ISBN 978-952-238-224-5
and Finnish Information Processing Association, TIVIA www.it-ehdot.fi